To keep your system up and running, Vaisala offers three service packages for the Vaisala Fixed Site Observation System AWS520. These packages ensure the continuity of data output with minimum disruption.
These high quality service programs have been designed to meet your specific needs with regard to ease and performance. A service package will maximize your investment’s life-time value and secure best possible data availability and accuracy. Through our comprehensive range of services we can actively maintain and support your system. With three different service levels it’s easy for you to choose a package that fits your needs.
Platinum Service Package
The Platinum Fixed Site Observation System AWS520 Service Package is intended for time-critical mission support, where the customer expects active expert support at all times. With this package Vaisala is your trusted partner; in staff training and in operations.
Gold Service Package
The Gold Fixed Site Observation System AWS520 Service Package offers full support. With this comprehensive package Vaisala provides you with all the necessary maintenance for secure data availability. It also ensures rapid delivery of spare parts, and software updating.
Silver Service Package
The Silver Fixed Site Observation System AWS520 Service Package is intended for the independent customers. With this package Vaisala provides back-office support and rapid spare part availability.
| Service |
Silver |
Gold |
Platinum |
| Software Upgrade |
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| Priority Email |
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| Express Exchange |
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♦ |
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| On-site Preventive Maintenance |
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| On-site Repair |
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| Extended Warranty |
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| Phone Support: 24/7 |
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| Refresher Training |
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| AWS520 Service Packages Brochure | (185 KB) |